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For technical questions, the free support team is available to you
provided by SHELLY in German or English.

Click here for free Shelly support:

Log in and use all available features.

You can expect friendly, respectful treatment combined with helpfulness and a lot of know-how.

If you are not satisfied with your product or if a technical defect occurs, we explain here how you can quickly and easily initiate a return to us.

1.) Difference between return for credit or technical defect

- in case of a technical defect, please contact Support first
- for a return for credit, please note that the goods must not be older than 14 days and all parts of the original delivery must be present, please also delete all data on the device or the device in the cloud / app.

2.) Download the return form,
fill it out completely and send the product to our return address:

Download return form

SMARTBLU.at
Owner Günther Pagitz
Galling 1
9063 Maria Saal

The return must be sufficiently stamped
(unpaid or insufficiently stamped shipments unfortunately cannot be accepted)

Currently, SMARTBLU does not offer a return label or similar,
the return label / postage must be created / paid for by the sender.

3.) Processing time / refund
- Credits are generally refunded within 7-14 days after receipt of the return to the original payment method used.
- Repairs usually take 10-21 days from receipt of the defective product.