Right of Withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods or, in the case of partial deliveries, the last delivery.
To exercise your right of withdrawal, you must inform us - SMARTBLU.at, Galling 1, A-9063 Maria Saal or shop@smartblu.at - of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is earlier. You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. You bear the direct costs of returning the goods.
Model Withdrawal Form
(If you want to withdraw from the contract, please copy this form and send it back)
To: shop@smartblu.at
Email: I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Date
(*) Delete as appropriate
B2B customers (companies) are excluded from returns and withdrawal rights.